Terms of service

Terms of Service

Last updated: February 12, 2026

Please read these Terms of Service (“Terms”) carefully before using our website www.svelari.com (the “Site”) and purchasing products from VELARI (“we,” “us,” or “our”). By accessing or using our Site, you agree to be bound by these Terms.

1. General Use of the Website

By using this Site, you represent that you are at least 18 years old or have parental/guardian consent to use this Site. You agree to use the Site only for lawful purposes and in a manner that does not infringe upon the rights of others or restrict their use of the Site.

We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion, including but not limited to suspected fraud, abuse, or violation of these Terms.

2. Products and Descriptions

We strive to display product images and descriptions as accurately as possible. However, we do not guarantee that colors, details, or appearances displayed on your device will be completely accurate, as these may vary depending on screen settings.

VELARI jewelry is crafted primarily from S925 sterling silver, with some styles featuring gold-tone plating. All moissanite used is D-color, selected for its clarity and brilliance.

We reserve the right to modify, discontinue, or update any product without prior notice.

3. Pricing and Payment

All prices on the Site are displayed in USD and are subject to change without notice.

By placing an order, you agree to provide accurate payment information. We reserve the right to cancel or refuse any order if we suspect payment issues, pricing errors, or fraudulent activity.

VELARI covers all applicable import duties, customs fees, and related taxes. Customers will not be responsible for any additional customs or import charges upon delivery.

4. Orders and Acceptance

Placing an order does not guarantee acceptance. We will confirm your order via email once it has been processed and shipped.

We reserve the right to cancel any order due to:

  • Incorrect or incomplete information

  • Product unavailability

  • Suspected fraudulent activity

  • Pricing or technical errors

If your order is canceled, you will receive a full refund.

5. Shipping

We provide free standard shipping on all orders worldwide.

Delivery times may vary depending on your location and carrier operations.

All applicable import duties, customs fees, and taxes are covered by VELARI. No additional charges will be required upon delivery.

VELARI is not responsible for delays caused by customs clearance, local postal services, or unforeseen logistical issues.

6. Returns & Refunds

Our return policy allows returns within 30 days of delivery, provided the items are unused and in original condition.

  • Defective, damaged, or incorrect items: We cover return shipping.

  • Non-quality-related returns: Return shipping costs are the customer’s responsibility.

Refunds will be issued to the original payment method after inspection and approval.

For full details, please refer to our Returns & Refunds Policy.

7. Intellectual Property

All content on this Site, including text, images, logos, graphics, and product designs, is the property of VELARI and protected by copyright and trademark laws.

You may not copy, reproduce, distribute, or use any content from this Site without our written permission.

8. User Comments and Submissions

If you submit reviews, comments, or other content to our Site or social media, you grant VELARI a non-exclusive, royalty-free right to use, reproduce, and display that content for marketing and promotional purposes.

We reserve the right to remove any content that is abusive, misleading, or inappropriate.

9. Limitation of Liability

To the fullest extent permitted by law, VELARI shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Site or products purchased.

Our total liability shall not exceed the amount paid for the product in question.

10. Warranty Disclaimer

VELARI provides products “as is” without warranties of any kind, express or implied, except where required by law.

We do not guarantee that the Site will be error-free, uninterrupted, or free of viruses.

11. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with a revised “Last updated” date.

Your continued use of the Site after changes are posted constitutes acceptance of the updated Terms.

12. Governing Law

These Terms shall be governed by and interpreted in accordance with applicable laws where VELARI operates. Any disputes shall be resolved in the appropriate courts of that jurisdiction.

13. Contact Information

If you have any questions regarding these Terms, please contact us:

📧 Email: support@svelari.com
🕒 We reply within 24 hours