Refund policy

Returns & Refunds Policy

Last updated: February 12, 2026

1. Return Eligibility

We offer a 30-day return window from the date you receive your order. To be eligible for a return, items must be:

Unused and in their original condition
In original packaging, including any tags, boxes, or protective materials
Free from signs of wear, damage, or alteration

We reserve the right to refuse a return if the item does not meet the above conditions.

2. Return Shipping Costs

Defective, damaged, or incorrect items:
We will cover the return shipping cost. Please contact us before returning the item so we can provide instructions.
Non-quality-related returns (change of mind, size preference, etc.):
Return shipping costs are the customer’s responsibility.

We recommend using a trackable shipping service for returns, as we cannot be responsible for items lost in transit.

3. How to Initiate a Return

To start a return, please contact us at:
📧 Email: support@svelari.com

Please include:

Your order number
Reason for return
Clear photos if the item is damaged or defective

We will provide you with return instructions once your request is reviewed.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.
Processing time may vary depending on your bank or payment provider.

Shipping fees are non-refundable unless the return is due to our error (defective, damaged, or incorrect item).

5. Exchanges

At this time, we do not offer direct exchanges. If you would like a different item or size, please return your original item for a refund and place a new order.

6. Non-Returnable Items

For hygiene and safety reasons, the following items are generally not eligible for return unless defective:

Items that show signs of wear
Customized or personalized products (if applicable)
Items returned without original packaging

7. Contact Us

If you have any questions about our Returns & Refunds Policy, please contact us:

📧 Email: support@svelari.com
🕒 Business Hours: We reply within 24 hours